Terms & Conditions

  • Is your Honey Raw?

    The term RAW has no legal definition, however our honey is unpasteurised, coarsely filtered, with nothing added or taken away, we feel that this matches most peoples expectations of what is Raw Honey.

  • Is your Honey Organic?

    Our Honey isn’t Organic. For English honey to be organic, it needs to be certified by The Soil Association, our understanding is that no English Honey can be certified as Organic, as it is impossible to meet the requirements, as the amount of land that has to be managed and farmed organically, means that no one person manages all the land organically (usually 7 square miles as a minimum).

  • Why has my Honey gone hard/crystalised?

    Crystallisation is a natural process determined by the amount of glucose and fructose in the Honey, sometimes this process can take a long time, other times it can be a matter of weeks, depending on the honey and the storage conditions.  You can return your honey back to its original state by placing in warm water until it liquid. We recommend not microwaving the jar, as this is likely to overheat the honey and destroy its natural properties.

  • Why are there many varieties of Honey?

    Although one or two kilometers is more typical, bees can go up to 10. Depending on the flower species, they can collect nectar from either a single flower (monofloral honeys) or a range of flower types (polyflora honeys) within this radius. 

    Acacia, pine, orange blossoms, lime, rosemary, thyme, sunflower, clover, leatherwood, and eucalyptus are examples of monofloral honey. 
    Honey produced from the nectar of several flowers is known as polyflora. 
    Blends: Mixtures of various honey varieties that are blended to provide a certain flavor, much like blended tea or whisky.

  • Is your Honey good for Hayfever?

    We are unaware of any scientific evidence to support whether Honey is good for hay fever or not, however we have lots of anecdotal evidence from our customers that suggests that local Honey can help with hay fever in some circumstances.  You would be essentially microdosing on the pollen that causes the hay fever, possibly reducing the symptoms when the pollen count rises.

  • I'm Vegan, can I have your Honey?

    Because honey is made by living bees, it is technically not vegan, so most vegans exclude it from their diet. You can try plant-based alternatives like agave, maple syrup, and date syrup.

  • Whats the Expiry Date of the Honey?

    Honey stored in sealed containers, can last for decades. We are required by law to put a best before date, however, if kept in the correct storage conditions, our Honey does not go “bad” or “off”, it may crystalise, however it will be perfectly edible even years later.

  • Can I eat Honey with a metal spoon?

    Yes of course, this is largely a myth. If you ate with a silver spoon, or with zinc spoon, there is a possibility if left for long periods in the Honey. However stainless steel spoons will not damage your honey, or change its properties.

  • Is our honey cooked / pasteurised?

    Our honey is never cooked or pasteurised. If we need to warm honey to get it out of the frame, we only warm our honey to temperatures that you would find naturally in a bee hive.   Pasteurisation usually involves heating to over 63 degrees, which would destroy all the natural enzymes. Pasteurising is of no benefit to us, as Honey lasts indefinitely anyway, we see no point in potentially damaging the crop, and taking away its neneficial properties.

  • My Honey looks different from last time, why is that?

    Each batch of Honey is unique, it depends on when we harvested, where the Apiary is located and what the bees have been foraging on. Sometimes we get colour and taste variations from the same batch, just weeks apart. We do not selectively extract and store Honey from individual apiaries.  The same bees from the same location can produce different tasting honeys each year, depending on the pollen and nectar that is available, the weather greatly affects what is in flower at what time.

TERMS AND CONDITIONS

The following Terms and Conditions apply to all transactions on this website. Please read carefully if there is anything that is not understood, please contact us. The Terms & Conditions do not affect your statutory rights.We reserve the right to change these terms and conditions at any given time. Any changes, or amendments will commence and be effective on the date they are amended online. You will be asked to read and accept the terms and conditions each and every time you place an order.

ORDERING

You will have an opportunity to review your basket prior to checking out and payment. After you checkout an order  and Order number will be emailed with details of the products you have ordered. Please note that this e-mail is an acknowledgement, not acceptance of your order. Orders are only accepted upon Dispatch by ourselves.If payment is declined for any reason, we will contact you to advise.

PRICES AND PAYMENT

All prices and charges listed on this site are in UK pounds. VAT prices are displayed,  delivery charges are excluded in item costs and will be added upon checkout.
The total of your order will be the price of the items you order plus any delivery charge. All these will be set out clearly in your Shopping Basket before you submit and complete your order.

All Prices, Sales or offers are always subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

If we discover an error or mistake in the price or the item description of a item you have ordered, we will advise you and ask whether you wish to continue with your order or cancel it.

Pictures are for illustration only, however we try to maintain photos of current products at all times.
For delivery items we accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when we process your order.

DELIVERY

Delivery must be to an address in the United Kingdom or Ireland.

For the Channel Islands, the Isle of Man and the Scottish islands, please contact us for a quote

For International Deliveries outside of the UK and Ireland, please contact us for a delivery quote.

All deliveries must be signed for.

Our Delivery charge depends on the weight of your items purchased.. When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. If you add additional items, please double check the charge by clicking “Update”. Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately. Items sent by courier are dispatched within 2 working days, and delivered within 48 hours from dispatch. Smaller items may be posted via Royal Mail.

Sometimes delivery times may be affected by factors beyond our control, i.e. weather, or strikes, and therefore they cannot be guaranteed. We will try to advise you on any delayed deliveries.

RETURNS

Cancellations and Returns
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery by contacting us via email or phone.

Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box or container to examine the item you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any ‘Free Gifts’ received with the product must also be returned. You will receive a full refund (excluding return Delivery charges, unless faulty).

RETURN OF FAULTY GOODS

The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. General Wear and tear is to be expected with goods. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be:-
- in otherwise in ‘as-new’ condition;
- complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. foods etc) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

This Website We, our company and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

GENERAL

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.